Support

Get in touch

support@roam.guru — for bugs, questions, beta invites and feedback. Expect a reply within a few days.

For a bug, the most useful things to include are: what you were doing, what you expected, what happened instead, your device and iOS version, and a screenshot if you have one.

Deleting your account

In the app: Settings → Account → Delete account. This permanently deletes your account and your data. It is not a deactivation and cannot be undone.

Trips you own that still have other people on them are handed to another participant rather than deleted, so your leaving does not wipe out everyone else’s plans. The full detail is in the Privacy Policy.

If you cannot reach the app to delete your account, email privacy@roam.guru from the address on the account and we will do it for you.

Common questions

Some screens look like placeholder content.

Some are. Weather, the “nearby places” suggestions and trip chat are not connected to real data yet, and the app labels them. Maps are real. The home page lists exactly what is real today.

Is my data shared with the rest of my trip?

Anything on a shared trip is visible to the people on it, including who checked off which gear item. Your gear library and menus are private to you until you attach them to a trip.

I forgot my password.

Use Forgot password? on the sign-in screen. A reset link is sent to your email address.

Will this cost money later?

Possibly, for advanced features. Core planning and readiness stay free, safety-related features are never paywalled, and testers from the first beta keep free access to what they had during it.

Android?

Planned after iOS. The app is built to run on both, but iOS is the first release and Android will follow once it is properly tested.

Reporting a security issue

If you find a vulnerability, please email security@roam.guru rather than filing it publicly, and give us a reasonable window to fix it. We will credit you if you would like.